Frequently
Asked Questions

Estimated delivery is 10-14 days with standard shipping or 7-8 days with express shipping.

We send a curated newsletter 1–2 times per month with product updates, style tips, and exclusive offers. You can unsubscribe at any time via the link in the email.

Please check your spam or promotions folder first. Add our domain to your safe senders list. If the issue persists, contact support and we can resend any transactional emails.

Use the size guide on each product page and measure your chest, waist, and sleeve length. We also make custom sizes: enter your exact measurements in the custom measurements field during checkout.

Wipe with a soft damp cloth, allow to air dry naturally, and condition every 6–12 months. Avoid heat sources and never machine wash genuine leather.

Payments are securely processed by Stripe, so the methods shown depend on what Stripe supports for your location and device. Typically this includes major credit and debit cards, plus options such as Apple Pay and Google Pay where available.

Yes, provided you email support@themaisoncuir.com within 24 hours of placing your order. After that point your jacket or shipment may already be in progress, so we cannot guarantee that the address can be changed.

Every jacket is custom made to order, so we do not accept returns or exchanges for change of mind, style preference, or fit when the item matches the size or measurements ordered. A return is available if your item arrives damaged or defective, is the wrong product, or does not match the size or measurements you ordered. Contact support@themaisoncuir.com so we can review and resolve the issue.